Privacy Policy
Last updated: November 3, 2026
This policy explains our current data practices. We collect only what is needed for accounts, visual generation, project recovery, billing, security and support.
Information we process
We process account email addresses, password hashes, verification codes and session cookies, as well as product images, generated images, project settings, blueprints and job records. Credit balances, holds, captures, refunds and manual adjustment reasons are also retained. Operational logs are limited to route templates, status codes, request IDs and timing data.
How we use information
Data is used for registration, sign-in, verification and password resets, visual planning and generation, project recovery and downloads, credit settlement, security monitoring, backup restoration and user support. We do not sell personal information or use it for advertising profiles.
Processors and international transfers
PCFOX relies on Alibaba Cloud ECS and OSS in Shenzhen, Alibaba DirectMail, the ARK planning model and the APIYI image-generation channel. Data from your country or region may be transferred to and processed in the locations of these providers, depending on the features you use and your location.
Retention and security
Sessions are retained for up to 14 days, verification codes for up to 15 minutes and PostgreSQL backups for 7 days under the applicable lifecycle. Assets use private OSS storage and short-lived signed URLs. Cookies use HttpOnly, Secure and SameSite attributes, containers run as non-root users, and backups include SHA-256 manifests. No system can guarantee absolute security or zero data loss.
Your rights
You may request access, correction, deletion, export, withdrawal of consent or restriction of processing. Contact support@pcfox.com. We may need to verify your identity, and response times depend on the request and applicable review.
Changes and contact
We may update this policy as features or legal requirements change and will show the update date on this page. For privacy, deletion, export or other legal requests, contact support@pcfox.com.
Contact: support@pcfox.com